Refund & Dispute Policy

1. What you are buying

A paid Inkaro plan is a monthly subscription to a digital service: a fixed allowance of tattoo design generations plus the plan's features. There is no physical product, no shipment and no delivery window — access is granted immediately on payment. Because of that, this policy replaces the return policy a shop selling goods would have.

2. When we refund in full, no questions asked

We refund the full amount of a charge if all of the following are true:

• You ask within 14 days of that charge, and
• You have generated fewer than 10 designs in the billing period that charge paid for.

We do not ask for a reason. Once refunded, the subscription is cancelled and the account drops to the Free plan.

3. When we refund regardless of usage

• You were charged after cancelling. Full refund of the charge that should not have happened.
• Duplicate charge. Full refund of the duplicate.
• The service was substantially unavailable for a significant part of the billing period. Refund or credit, your choice.
• Unauthorised charge on your card. Tell us and we refund it while we investigate.
• Repeated generation failures that we could not fix. Failed generations never count against your allowance; if they did, we credit them back and refund if you prefer.

4. When we normally do not refund

• Billing periods that have already fully elapsed and in which you used the service normally.
• Not liking the artwork. Generation is genuinely variable — that is why the Free plan exists and why you can regenerate. Try the Free plan before paying.
• Simply forgetting to cancel a renewal you had already used, beyond the 14-day window. Write to us anyway; we look at every case.
• Accounts closed for breaching the Acceptable Use Policy.

None of this removes any right you have under the consumer law of the country you live in.

5. How to ask

Email support@lucaschwandt.shop with:

1. The email address on the account,
2. The date and amount of the charge,
3. One line about what went wrong — helpful, but not required inside the 14 days.

We acknowledge every request within 2 business days and decide within 5 business days.

6. How long the money takes

Approved refunds are issued to the original payment method. We send them within 5 business days of approving. Your bank or card issuer then takes its own time — usually 5 to 10 business days — before it appears on your statement. We cannot speed that part up.

Refunds are issued in US dollars. If your card is in another currency, your bank converts at their rate on the day, so the amount that lands may differ slightly from the amount that left. Any foreign transaction fee your bank charged is set and kept by your bank, not by us, and we cannot refund it.

7. Disputes and chargebacks

If you think a charge is wrong, please write to us first. We can usually resolve it the same week, and a refund from us reaches you faster than a chargeback does.

If you raise a chargeback with your bank instead, we will respond to it with our records of the account and its usage. Access to the account is suspended while a chargeback is open. If the chargeback is resolved in your favour we close the matter there. If we believe a chargeback was raised in bad faith on an account that used the service, we may decline to serve that account in future.

8. If you are still not satisfied

Reply to our decision and say so — a second person reads it. If we still cannot agree, you keep every right you have under your local consumer law and under the terms of your card issuer or payment method.

9. Contact